---
title: "[Security Management] - Throttling Policy"
description: Throttling Policy for Security Management.
url: https://www.contentstack.com/docs/developers/security/throttling-policy
product: Contentstack
doc_type: policy
audience:
  - developers
  - administrators
version: current
last_updated: 2026-03-26
---

# [Security Management] - Throttling Policy

This page describes Contentstack’s throttling policy and the actions Contentstack may take to protect the security or stability of Contentstack services. It is intended for developers and administrators who manage access, usage, and operational stability, and should be referenced when understanding potential service limitations during security or stability events.

## Throttling Policy

In accordance with our Master Service Agreement, in the unlikely event of any threat to the security or stability of the Contentstack services caused by a customer or otherwise, Contentstack reserves the right to take the following actions in response:
- Throttle the number of [users](/docs/developers/invite-users-and-assign-roles/about-stack-users), amount of data, access, or throughput.
- Reduce the number of users, amount of data, access, or throughput.
- Limit the amount of data, access, throughput, or access by Users.
- Freeze or suspend a user account or access.

Contentstack will take reasonable steps to promptly notify our Customer, so that Contentstack and the Customer may work together to address the issue and endeavor to reduce the impact of such an action on the availability and use of the service wherever possible to do so.

For any help, contact our [Customer Support](mailto:support@contentstack.com) team.

## Common questions

**What kinds of actions can Contentstack take under the throttling policy?**  
Contentstack may throttle, reduce, or limit the number of users, amount of data, access, or throughput, and may freeze or suspend a user account or access.

**When might throttling or limitations be applied?**  
In the unlikely event of any threat to the security or stability of the Contentstack services caused by a customer or otherwise.

**Will Contentstack notify customers if an action is taken?**  
Contentstack will take reasonable steps to promptly notify the Customer so both parties may work together to address the issue.

**How do I get help if I have questions about throttling actions?**  
Contact the [Customer Support](mailto:support@contentstack.com) team.